shipping
& returns

delivery

When will I get my order?

Orders must be placed by Friday in order to be shipped the following week. The shipping time depends on your location, but can be estimated as follows:

● Canada & USA: 5-7 business days
● International: 10–20 business days

Where will my order ship from?

Orders are shipped from a local delivery service in Barrie, Ontario.

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

● Check your order confirmation email for any mistakes in the delivery address*
● Ask your local post office if they have your package
● Stop by your neighbour’s in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbour’s, get in touch with your order number.

*We are not responsible for packages lost due to mistakes in delivery address.

orders

How are your products made?

We work with a local print shop that specializes in high-end giclée printing. We’re passionate about supporting local Canadian businesses and maintaining the highest quality product available.

Original paintings are made using museum-grade canvas, paints, and varnish to ensure your painting is preserved for many lifetimes.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please contact us within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

returns

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us!

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/colour?

At this time, we don’t offer exchanges. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!